Privacy policy

Last updated: August 7, 2025

Soulmate Cosmetics operates this website and store, including all features, tools, services, products, and content, to provide you with a personalized shopping experience (the “Services”). Our platform is powered by Shopify, allowing us to deliver these Services seamlessly.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use our Services, make a purchase, or contact us. In case of conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence regarding your personal information.

By using any part of the Services, you confirm that you’ve read and understood how we collect, use, and share your information as outlined below.

1. Personal Information We Collect

“Personal information” means data that identifies you or could be linked to you. It excludes anonymous or de-identified data. We may collect or process the following categories depending on your interaction:

  • Contact Details: Name, billing/shipping address, phone number, email.

  • Payment Information: Card details, payment methods, transaction info.

  • Account Info: Username, password, preferences, settings.

  • Order Activity: Items viewed, added to cart, purchased, returned.

  • Customer Support: Any info shared when contacting our team.

  • Device Info: IP address, browser type, device, network.

  • Usage Data: How you interact with our site/services.

2. How We Collect Personal Information

We may gather data from:

  • Directly from you: When you create an account, place an order, or reach out to us.

  • Automatically: Through your device and cookies when using the site.

  • Third-party providers: Payment processors, analytics, marketing tools.

  • Partners and affiliates: Who help us improve your experience.

3. How We Use Your Personal Information

Depending on your interaction with Soulmate Cosmetics, we may use your data for:

✅ Providing and improving Services

  • Process your orders and payments

  • Manage your account

  • Recommend products

  • Handle returns and customer reviews

✅ Marketing & Promotions

  • Send promotional emails or messages

  • Display targeted ads based on your behavior and preferences

✅ Security and Fraud Prevention

  • Authenticate your account

  • Detect fraud or malicious activity

  • Protect your privacy and transactions

✅ Customer Support & Communication

  • Respond to inquiries

  • Maintain a relationship with you

  • Notify you about account updates or orders

✅ Legal Obligations

  • Comply with legal processes

  • Handle disputes or enforce policies

4. How We Share Your Information

We may share your personal info in the following cases:

  • With Shopify: To host and support our store.

  • Service providers: For IT, shipping, marketing, payments, etc.

  • Business partners: To display personalized ads or emails.

  • With your consent: For things like social login or special integrations.

  • Affiliates and internal use: Within our corporate group.

  • Legal or business reasons: Such as a merger or legal request.

5. Relationship with Shopify

Our Services are hosted by Shopify. Data you share with us is processed by Shopify and may be stored outside your country of residence. Shopify may also use your data for enhanced services and analytics across other merchants. To learn how Shopify handles your data or to exercise your privacy rights, visit:

🔗 Shopify Consumer Privacy Policy
🔗 Shopify Privacy Portal

6. Third-Party Links

Our site may contain links to other websites. We are not responsible for their privacy practices or content. Always review their privacy policies before sharing any personal info.

7. Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal data from minors under the age of majority. If you believe your child has shared personal info with us, contact us to request its removal.

8. Data Security & Retention

While we use standard security measures, no system is 100% secure. Avoid sharing sensitive info through unsecured channels.

We retain your information based on:

  • Duration of your account

  • Need to provide Services

  • Legal requirements

  • Dispute resolution and policy enforcement

9. Your Rights & Choices

Depending on where you live, you may have the right to:

  • Access your personal data

  • Delete your data

  • Correct inaccuracies

  • Transfer your data (portability)

  • Opt-out of data sharing for ads

  • Manage email preferences

Residents of the UK or EEA may also:

  • Object or restrict processing

  • Withdraw consent at any time

To exercise your rights, use the tools on our website or contact us directly.

10. International Transfers

We may transfer your data internationally. If you are in the EEA or UK, we follow recognized mechanisms (e.g., Standard Contractual Clauses) to protect your data.

11. Updates to This Policy

We may revise this Privacy Policy periodically. When we do, we’ll update the “Last updated” date and notify you if legally required.

12. Contact Us

If you have questions or want to exercise your rights, contact:

📧 Email: bouananiouafaa3@gmail.com
📍 Address: Pastoor Cooremansstraat 3, Dilbeek, 1702, BE

We are the data controller for purposes of applicable data protection laws.