Refund policy

At Soulmate Cosmetics, your satisfaction is our top priority. If your order arrives damaged or you encounter a product issue, we're here to make it right.

We accept refund or replacement requests within 5 to 10 days from the date of delivery if:

• The product arrives damaged or defective

• You received the wrong item

To request a return or refund, please contact us through the Contact page with your order number and details of the issue. Our support team will assist you promptly.

Important Notes:

• Products must be unused and in their original packaging

• We do not accept returns for change of mind or used makeup items for hygiene reasons

• Once your return is received and approved, your refund will be processed within 5–10 business days